I purchased a dress from the Touche Prive official website with order number #777453. The product was delivered to me on 21.05.2025, and I returned it on 26.05.2025 in accordance with the return conditions. I was informed that the refund would be made to my credit card, but despite all this time, the refund has still not been deposited. It has now been 7 months since I returned the dress. During this period I have not been able to reach Touche Prive through any channel; phone calls are not answered and I cannot find any authorized person to speak with. Not being able to reach anyone and not receiving my refund for months is causing serious victimization. Because I could not get any response from the company, I also applied to the Consumer Arbitration Committee, and a decision was made in my favor stating that the refund must be paid. Despite this decision, Touche Prive has still not made the payment, continues its sales, and in this way continues to victimize consumers. I request that my refund for order #777453 be immediately deposited to my credit card without any further delay, and that the decision of the Consumer Arbitration Committee be fully implemented and that I be informed in writing about the completion of the process.
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
I ordered a product from Touche Prive, but the size didn’t fit, so I returned it promptly. It’s now been nearly a month since I sent it back on April 10, and I’m still waiting for my refund. Nothing has been deposited into my account, and there’s been zero communication from the company. When I try...
On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. Howev...
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere...
I bought two dresses from Touché Privé, but I wanted to return both because I didn't like them. The return request section on the website is incredibly poor, with an incredibly incomplete interface. I requested support when I filed a return, but after numerous messages, I only received a response wi...
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