Touché Privé Failed to Ship My Full Order

I ordered a skirt and a shirt from Touché Privé on August 2, which was delivered on August 8. However, when the parcel arrived, only the skirt had been shipped, while the shirt was missing entirely.

My order number is 1045733. Even though both the skirt and the shirt appear in the order summary, only the skirt was included in the package. Although I have tried to contact customer service multiple times regarding this issue, I have received no response.

I demand the urgent dispatch of my missing shirt or, alternatively, a full refund for the item. I also request that customer service respond more quickly and solution-oriented to such grievances.