Touche Prive Return Refund Delayed – Money Not Refunded Yet

I placed an online order from Touche Prive on 9 May. The dress I received was shorter than I expected and I did not like the material at all, so I decided to return it. I sent the dress back the next day and followed the return process as described in their instructions. Since then, I have only received automated messages stating that they cannot help me with this topic, and I have not received any clear information or a solution regarding my refund. My refund of ₺999, including the product I returned, has still not been paid back to me. I kindly request that my return be processed properly and that the refund amount of ₺999 be paid to me as soon as possible, and that I am informed clearly about the status of my refund.