I ordered something from Touché Privé on July 1, 2025, and the order number was #810987. I sent the item back through Aras Kargo on July 8 and thought it would take no more than a couple of weeks to get my money back. But it's been more than a month now, and I still haven't gotten my money back. I've tried to get in touch through every means possible—phone, email, even social media—and there's been no response. This is even more frustrating. It's not just that I didn't get my money back; I'm also upset that no one seems willing to help or even talk about the problem. The brand, on the other hand, keeps advertising and taking new orders as if nothing is wrong. As a customer, this experience has made me feel ignored and powerless.
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
On 19.04.2025, I returned 2 items from my 5-product order numbered #752616 to Touch Prive via Aras Cargo, and the return was shipped on 30.04.2025. According to the shipment information (tracking number: 5171990869131), the package was delivered to the brand on 02.05.2025. However, I have not receiv...
In my order number 801384 from Touché Privé, I returned several items with the tracking number 5183*******26, which were delivered to you on 01.07.2025. Despite trying multiple times and waiting for a long time, I haven’t been able to reach anyone through your customer service number 08502550325. I ...
I returned a product to Touche Prive on March 23, 2025, and the courier company has confirmed that the package was successfully delivered. Yet despite this, weeks have passed and I still haven’t received my refund. According to their policy, the refund process is supposed to be completed within 14 b...
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