Touché Privé Did Not Refund My 3 Shirts and 3 Dresses Return
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notification. I have called the customer service number multiple times, but no one answers, and I cannot reach them in any way. I had experienced a similar delay before, but this is the first time I have encountered such a long and uncommunicative process. I am requesting that my refund be deposited into my account as soon as possible and that I receive a clear update regarding my return.
Dear Ms. Nur, As Touch Prive, we are very sorry for the delay you have experienced in the return process for your purchase with order number 824406. Although you placed a return request for the six items you purchased on July 17, 2025 and sent the products to our office, the fact that your refund has not reached you is absolutely unacceptable. We understand the inconvenience this has caused you and we apologize. We have checked the current status of your return. We would like to inform you that the return process was completed on September 14 and 15, 2025, that your refund has been credited to your credit card, and that an informational message regarding the completion of your transaction has been sent to you. We also apologize for the communication problems and the delay you experienced, and we want you to know that we have implemented the necessary internal improvements to prevent such issues from recurring. Thank you for your understanding and patience. Sincerely, Customer Service Team
