I returned a clothing item I purchased from the Touché Privé website 40 days ago, but no action has been taken regarding my refund during this entire period. My return request for order number 935998 is still pending in their system, and my payment has not been refunded to my account.
During this time, I contacted customer service twice. Each time, they told me they would check with the warehouse, but no one followed up with me, and I have not received any concrete response.
The excessive delay and complete lack of communication have left me at a disadvantage. I request that my return for order number 935998 be processed immediately and that my refund be issued to me without any further delay.
On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. Howev...
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
The return package I sent to Touché Privé arrived on May 13, and it has now been 14 business days, but I still haven’t received my refund. I’ve reached out to them several times, but I haven’t received any responses to my messages. It’s been extremely frustrating to feel completely ignored, particul...
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