Touché Privé Sent Defective Items and Delayed My $84 Return Refund

I purchased a total of 6 items from Touché Privé. The items I received were both defective and did not match the images on the website; additionally, the sizing was inaccurate, and the overall quality was far worse than expected. For these reasons, I returned all of the products via courier; however, even though more than 10 days have passed, my refund of approximately $84 has still not been credited to my account.

Following the return, I attempted to contact Touché Privé to get information regarding the status of my refund, but their customer service lines remain unreachable, calls go unanswered, and I receive no follow-up whatsoever. Both receiving defective, misleading items and having my refund withheld for this long have caused me significant hardship.

I demand the immediate refund of the total $84 for the returned products to my account, along with a written explanation clarifying why this delay occurred.