I Returned My Touché Privé Dress and Trousers but Received No Refund

I created a return request on July 12 for two items—a scarf-neck dress and a pair of trousers—purchased from Touché Privé. Following my request, I handed the products over to the courier on Tuesday, July 14. On the website, the return process indicates that my request was successfully received and registered under reference number 1d0393. Despite this, and even though a significant amount of time has elapsed, the payment has not been reflected on my card.

My order number is 1029194. Although I fulfilled every step completely during both the order and return processes, no refund payment has been made to me. Despite regularly checking my bank transactions, I see no refund record issued by Touché Privé.

I demand that my return process be urgently reviewed, that the price of the scarf-neck dress and trousers be credited to my card, and that clear written information regarding the status of this process be provided to me.