Touché Privé Refund Delayed After Bancontact Clothing Returns

I am filing a complaint against Touche Privé regarding two clothing orders that I paid for via Bancontact and later returned. Although the company received my returned items more than a month ago, they still have not processed my refunds and are ignoring all my attempts to contact them. The two disputed orders are EU23490 dated 29 July 2026 and EU23406 dated 26 July 2026. I sent the return shipments back to Touche Privé on 13 August. Since then, I have contacted the company three times by email, but I have not received any response or explanation, and no refund has been credited back to my Bancontact payments. I have proof of the return shipments and my unanswered communication attempts. I request that Touche Privé immediately refunds the full amounts of both orders to the same Bancontact payment method used for the purchases, without any further delay.