Homend Royaltea 1709H Repeatedly Malfunctions Despite Repairs

We purchased a Homend Royaltea 1709H tea maker in August, but it started malfunctioning after a very short period of use. Due to the voice function not working and the device making excessive noise, we have sent it to the service center several times. During the first service visits, the control board and thermostat were replaced. However, despite these repairs, the same faults continued to occur.

Although we clearly requested a replacement each time, our request was ignored, and the product was repeatedly sent for repair. We are now facing our fourth service process. Moreover, despite the product still being under warranty, we have been informed that a service fee of between ₺1,500 and ₺2,000 may be charged this time. We are being faced with the possibility of a paid repair before the inspection process has even been completed.

We have the purchase invoice, previous service reports, and SMS records related to the service processes, so we can document everything we have experienced. We can no longer accept repeatedly sending the same product for repair, experiencing the same faults, and having our replacement requests ignored every time.

Our request is clear: We demand that the product be replaced with a brand-new, defect-free equivalent. We absolutely do not accept paid repairs. We expect Homend and Karaca to stop giving us delaying responses and provide a concrete solution along with a written response. We also explicitly reserve our right to exercise all our legal consumer rights.