For the past two months, my Vodafone bill has been unusually high due to mobile payment charges. When I contacted Vodafone customer service, they told me to reach out to Tencent. However, I cannot find any customer service number or contact information for Tencent. This month my bill is $79, and last month it was nearly $48. I did not make any of these payments.
Vodafone claims the charges were made from my device, but I do not understand how that could be possible. I request an immediate response from Tencent regarding this issue.
On August 26, 2025, I received a notification stating that a game purchase—which I did NOT make—would be added to my Vodafone bill for approximately $22. This transaction is absolutely not mine, and I did not make any game-related purchase. I contacted Vodafone customer service about the issue, but...
Hello, two separate charges of ₺749.99 each have been added to my bill under the name of Tencent Games service via mobile payment. I do not even have a PUBG account, nor is the app installed on my phone. It appears that a third party has somehow used my phone number to make these unauthorized paymen...
I'm a Vodafone postpaid customer with a $54 monthly package. My plan only includes internet access, which justifies the price. However, I recently encountered a strange problem. When I briefly turned on mobile data, I received notifications that I had used up 80% of my data allowance. Normally, I pa...
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
A device campaign that was canceled on May 19th has become a nightmare for me. Despite not purchasing the promotional device, Vodafone has been deducting charges from my bills for two billing cycles. The amount that should have been refunded within 5 days has been missing for 37 days. I have repeate...
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