Garena Free Fire Account Scam After Paying PKR 23,000

Dear Garena Support Team, I am reporting a serious scam related to the purchase of a Free Fire game ID. I agreed to buy a Free Fire account from an individual who claimed to be selling a game ID, and after discussing the details of the deal, I sent a payment of PKR 23,000 via Easypaisa. On 30 October 2026, I transferred PKR 23,000 through Easypaisa to the account holder named Shakeela Bibi, trusting that I would receive the agreed Free Fire game ID. After the payment was successfully completed, the seller stopped cooperating and never provided the game ID, which makes this a clear case of fraud. At one point I linked my own Facebook account to this Free Fire ID, but the seller later removed my Facebook by transferring the ID to his own recovery account and taking back full control. I kindly request Garena to investigate this matter and take appropriate action against the person involved, including any account suspensions or measures available under your policies. I am ready to provide payment screenshots, transaction details and any other evidence you may need for your investigation. I would also appreciate your guidance on any possible way to recover my money or otherwise resolve this issue. Please take my complaint seriously and assist me in getting a fair resolution. Thank you for your time and support.