PUBG Mobile UC Not Working on Android and Blocking Rank Progress
I play PUBG Mobile on a Redmi 12 Android device, and for about a week I have been experiencing serious issues with my account. I am unable to gain rank properly, and I also cannot load or use UC in the game. Whenever I try to use features that require UC, I receive the warning, “You do not have enough UC to use this feature, please complete the required UC,” even though I have attempted to top up. Because of this issue, I cannot progress in rank as I normally would, and I estimate that I have missed out on at least 300 or more rank points during this period. In addition, I am unable to receive the gifts and in-game rewards available during this time, which has negatively affected my overall gaming experience. I have tried to contact support, but I have not been able to find anyone who could resolve this issue, and the problem is still ongoing. I request that my UC issue be fixed, that my account be restored so I can gain rank normally again, and that I be able to receive the gifts and rewards I was unable to claim during this problematic period.
Progress
I play PUBG Mobile on an Android device using the account name Tiryaki01. About a week ago, I purchased UC, but after the purchase I started experiencing serious problems related both to my UC balance and to ranked matches. After the top-up, my UC was not properly credited to my account, and when I try to enter ranked matches, the system keeps blocking me.
When I try to start a Ranked Erangel match, the game displays a warning saying, “This feature cannot be used because you do not have enough UC. Please complete the required UC,” and the match does not start at all. Because of this, I cannot rank up, I cannot receive rewards, and I am completely unable to benefit from ranked matches. Not only am I not getting what I paid for, but my in-game progress has also come to a stop.
I tried to contact PUBG Mobile support through in-game support and other channels regarding this issue, but I have not been able to find anyone who could resolve the problem. For this reason, I request that the issue with my UC purchase and my inability to enter ranked matches be investigated, that the error on my account be corrected, that the UC I purchased be fully credited to my account, and that I be allowed to enter ranked matches without any issues. I want the amount I paid and the inconvenience I have suffered to be resolved as soon as possible.
