I’m extremely frustrated with Tencent Games due to the lack of real customer support for PUBG Mobile. There’s no way to directly contact a representative to resolve issues, and the only support available is through automated responses. If you receive an unjust ban, your account—sometimes with years of progress—can be lost permanently, with no option to appeal properly.
It’s disappointing that such a large company doesn’t offer live support or customer service for players, especially when account bans are at stake. I’m requesting Tencent Games to implement a customer support service that allows players to address issues like these directly.
I’ve been playing PUBG Mobile for a long time and have regularly purchased UC, but lately, every time I top up, the UC never reaches my account. This isn’t a one-time issue—it’s been going on for months. Despite being charged each time, there’s no credit in the game, and now I can’t even log in or s...
My PUBG Mobile account was banned without my knowledge, and I only found out when I tried to log in. I submitted multiple appeals through PUBG Mobile’s support system, but all of them were rejected. I have never installed any additional files or used cheats on my device. This feels like an intentio...
I'd like to take a moment to air my grievances against Tencent Games and their battle royale game PUBG. As a loyal player for a very long time, I've invested hundreds of hours and dollars into this game. But last week, I received an unfair punishment that completely blindsided me. The game admins ac...
I am absolutely fed up with PUBG Mobile and their unfair banning system. I was simply playing the game like normal when, out of nowhere, I got banned — again. There was no warning, no valid reason, and no explanation given. How can something like this happen while I’m actively in the middle of playi...
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