I Face Tencent Account Recovery Problems After My Game Account Was Stolen

About 3 years ago, my account in a game connected to Tencent Games was stolen, and I have been trying to recover it ever since. My in-game player name was “buhari0s1b.” During the recovery process, I am asked to provide my account ID, but the ID is 25 digits long and I do not have it memorized. It is also extremely difficult to remember such a long number. Despite this, I have submitted screenshots, photos, and other information that clearly show the account belongs to me, but my ownership is still not being accepted and I have been unable to recover the account.

I have contacted customer service many times, but their responses are extremely slow and often take 2–3 days. In addition, the support process is entirely in English, which makes it difficult for me to explain my situation clearly and makes the recovery process even harder. Even though I have been trying to resolve this issue for 3 years, there has still been no concrete progress.

I request that Tencent carefully review the photos and information I provided as proof of ownership, reconnect my stolen account to my social media account, and restore access to me. I also expect a faster, clearer, and more understandable support process so that this long-running issue can finally be resolved.