Unauthorized Charges by Tencent Games on My Mobile Bill

December 01, 2024 5:59 am
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Hello, I recently discovered that my mobile bill was charged three times for ₺774.99 each under the name Tencent Games Türkiye. I do not have a PUBG account, nor is the game installed on my phone. It seems that a third party used my phone number to make these unauthorized payments without my knowledge or consent.

This is a serious issue, as I never approved or initiated these transactions. I am requesting an immediate refund of the total amount charged to my account. Please investigate this matter promptly and ensure that the unauthorized charges are reversed. I trust you will take the necessary steps to resolve this issue as soon as possible.

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