Hello, I recently discovered that my mobile bill was charged three times for ₺774.99 each under the name Tencent Games Türkiye. I do not have a PUBG account, nor is the game installed on my phone. It seems that a third party used my phone number to make these unauthorized payments without my knowledge or consent.
This is a serious issue, as I never approved or initiated these transactions. I am requesting an immediate refund of the total amount charged to my account. Please investigate this matter promptly and ensure that the unauthorized charges are reversed. I trust you will take the necessary steps to resolve this issue as soon as possible.
Hello, two separate charges of ₺749.99 each have been added to my bill under the name of Tencent Games service via mobile payment. I do not even have a PUBG account, nor is the app installed on my phone. It appears that a third party has somehow used my phone number to make these unauthorized paymen...
I play PUBG Mobile, but I have neither a subscription nor a membership with the game. Despite this, unauthorized charges of ₺774.99 were made through mobile payment without my consent. I have no idea where this money went, and the game provided no explanation or notification about the charges. This...
In my August mobile bill, I noticed an additional charge of ₺1,753 listed under “Pugg Mobil.” I never authorized this transaction, nor was I even aware it had occurred. When I contacted my mobile operator’s customer service to dispute the charge, they claimed that I had personally approved it. This ...
Hello, I recently discovered that a charge of ₺749.99 for Tencent Games has been added to my mobile bill via mobile payment. I did not authorize this transaction and am requesting its immediate cancellation. This payment was made without my knowledge, and I am unsure how it occurred. I need this is...
I was charged a total of ₺1649 for three separate transactions by PUBG Mobile, an app I have never used or downloaded. When I contacted the necessary parties, they claimed I had approved the charges, which is completely untrue. I did not authorize any payments or provide any confirmation for these t...
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