My PUBG Mobile account was stolen in May or June 2021 by someone very close to me. At that time, I was using a Samsung J7 Pro, and now I use a Samsung A31. I managed to regain access to my account, but I am now listed as a guest because the person who stole it added their own email address, enabled double verification, and removed my Facebook and X connections. After the incident, I was only able to recover my Facebook and X accounts, but they still had full control over the email address and security settings. I still have my 2021 Google Play Unknown Cash receipts to prove that the account belongs to me. Last night, I reinstalled the game to try again, and I could only log in with the Facebook account I recovered from that person. The account still contains someone else’s email address, and due to double verification, any transaction attempts send a code to that person’s email. Because of this, I can’t take any action and cannot fully recover my account. I have emailed customer service many times, written to in-app support, and filed complaints on various platforms, but Tencent Games has not responded to any of my messages. I do not have full security or control over my own account. As a result, I haven’t been able to play PUBG for years, and my problem remains unresolved. I demand that my account be fully returned to me, my email and double verification removed, and my security settings reset. I also have Google Play receipts proving ownership, which I can provide if needed. I want my issue resolved.
My PUBG Mobile account was hacked, and someone accessed it through my Google Play account. They took control of my account, even though I am the rightful owner and can prove it with multiple forms of verification. The account was previously linked to f****[email protected] and qa***@gmail.com** on Google...
On October 2, 2025, my PUBG Mobile account was hacked. I completely lost access to my account, which I was using on my Redmi Note 12 Pro device. The username and linked phone number were both changed without my consent. My registered email address is b*********@gmail.com**, and my User ID is 5184*61...
I’m writing out of deep frustration regarding my PUBG Mobile account, which was hacked back in September 2020, and I have not been able to recover it since then. Despite previously emailing your support team with full account details and proof, I never received a response. I’m once again requesting ...
On November 3, 2025, my PUBG Mobile account, which is linked to my Facebook profile (Player ID: 5184*****22, Username: çiyager), was taken over by someone using a device identified as “Poco X7 Pro.” My account was also linked to my Google account. At the time of the incident, I was actively playing ...
I was playing PUBG Mobile on my iPhone 13 Pro Max, and about 2–3 years ago my account was stolen. Since then, I have contacted customer service multiple times, used in-app support, and tried all the recommended steps, but I have not been able to recover my account. I had made UC purchases on the acc...
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