Tango Live payment was processed but tokens were not received, how can I resolve this issue?

On October 27 at 5:52 AM, I made a transaction through Tango Live using my bank card for $52 worth of coins, but the payment was never transferred to me. Earlier that same day at 5:30 AM, a similar issue occurred with $29 worth of coins—again, the coins were taken, but the payment was not delivered....

On November 9, 2025, at 12:24 AM, I tried to make a payment on the Tango app to purchase gifts during a live stream. I used the Poyner payment method on my Android device. However, every time I attempted the payment, it was declined, and I received a warning message saying, “Your account will be mon...

On November 5, 2025, I made a $18 coin purchase in the Tango Live app through Google Play. The payment was made with my virtual credit card, and the transaction was successfully completed. However, the coins were never added to my account. I reported the issue to both Tango Live and Google Play cus...

I use the Tango Live app on my iPhone, and my account username is @dogukandemirba**s. I currently have 7,000 diamonds in my account. I had successfully withdrawn earnings before using the same method, but for about two weeks now, the “Withdraw” option has disappeared from the app, and I can no longe...

On October 17, 2025, I made two in-app purchases on the Tango Live app under the username @Rapid-crocodile-44803, using my credit card. Each transaction was for ₺1,587.89, but even though the amount was successfully withdrawn twice from my card, the coins were never credited to my account. The payme...

Last night at 8:08 PM, I made a payment of ₺776 through my bank card to load coins into my Tango account. The payment was processed successfully, the amount was deducted from my account, but the coins were never credited. I did not receive any error message or warning during the transaction. I have ...

On August 29th, while using my Tango Live account (turbanlib*), I mistakenly accepted multiple live broadcast requests from a user. During this confusion, I accidentally sent 2999 coins to the user “dulh*” (Dul h*** i***). This was not intentional and happened because of the way the app directed me ...

I have been experiencing a serious payout issue with Tango Live for quite some time. Whenever I try to withdraw my balance from my account registered under c********@gmail.com**, I receive the error message “Your account is not verified.” Despite uploading my government ID for verification, I have n...

For the past week, I have been completely unable to use the Tango – Live Video & Chat app on my iPhone 15 Pro Max. Whenever I try to log in with my Google account, the app becomes unresponsive and never opens. This issue happens everywhere I try, whether I am on mobile data or different Wi-Fi networ...

On August 14, 2025, I purchased 100 tokens on the Tango app through Google Play using my phone number. However, when I logged into my account after the payment, I noticed that the tokens were missing. In addition to the missing balance, I became concerned that someone else might have accessed my acc...

On August 9, 2025, at 22:54, I purchased a 500 followers package for Tango through Bayiavm, paying 850₺ with my credit card. My order number is TR8866470959. At the time of purchase, it was clearly stated that the followers would be delivered within 0–24 hours. However, even after more than 24 hours...

I mistakenly sent 399 gifts on my Tango account and cannot retrieve them. These tokens were sent in error, and I’ve repeatedly requested their return from the recipient, but they are refusing to send them back. The tokens belong to me, and I urgently need assistance in recovering them. Despite my at...

On July 22, I transferred $75 via Yapı Kredi Bank to purchase gifts for my Tango Live account. I used the correct IBAN: TR59****************13 and completed the transfer successfully. However, the funds have not been credited to my account on the app, and the balance remains unchanged. What’s most ...

I’ve been trying to transfer the gifts and earnings from my Tango Live account to my Visa card, but I haven’t been able to complete the process. It has now been over two weeks since I requested Tango support to disconnect my Visa account so I could reconnect and attempt the transfer again, but no ac...

I added funds to my Tango account by sending money through an in-app IBAN transfer, but the tokens never showed up in my account. Hours later, I received a code, but I have no idea what it’s for or where to enter it. This is confusing and frustrating because my money is gone, and I still don’t have ...

I used the Tango Wheel app and sent money to buy gifts, but I never received the promised rewards or benefits in return. The app failed to credit my account with the gifts I paid for, making the entire transaction worthless. I want a full refund of the money I spent because I did not get what I paid...

I am absolutely furious with the Tango app! I agreed to a live stream with a model named Mimi for 299 coins, but after I sent the coins, she never started the broadcast! She completely failed to provide the service I paid for. I've sent her messages repeatedly, but I haven't received a single respo...

This has happened to me before. I gave my friend my money in my account but he can't exchange it for money. I don't know why, but he lost it and I need my money back. Otherwise, it would be very unfair for my friend to convert it into money. I lost my money. Please give me my money back.

I am absolutely furious with Tango! I earned $28 on your platform, and when the payout finally arrived, I received a measly ₺219! This is a massive discrepancy and completely unacceptable. I've invested my valuable time and effort into earning that money, and you've shortchanged me significantly. T...

I am absolutely furious with Tango! I initiated a withdrawal today, and the money shows as "sent" from my account, but it never arrived in my bank! This is completely unacceptable, and I'm desperate for help. What happened to my money? I worked incredibly hard to earn those funds, and I desperately...

I’m beyond frustrated with Tango right now. My account was suddenly suspended while I was trying to buy coins—right in the middle of the transaction! I have no idea why this happened. There was nothing inappropriate, suspicious, or against any rules in my account. I received zero warning or explanat...

I’m extremely disappointed with how Tango is handling my account. My username is c****, and I recently sent gifts to two broadcaster accounts—Ci*** and l**9—to support my friends. Shortly after, my account was suddenly flagged for review without any explanation. Even worse, those two broadcasters ha...

Hello Tango Support Team, I don’t know why I’m having trouble recharging through your app and the Tango website. I’ve tried using different cards, but it still shows “payment incomplete.” I already checked with my bank, and there are no blocked transactions from Tango. This issue started today, and...