On October 21, 2025, I transferred $26 to the IBAN number provided by the Tango app to purchase coins, writing my phone number in the payment description. However, even after two days, the coins were never credited to my account, nor was the money refunded. I didn’t receive any error messages or notifications within the app. I tried contacting customer support, but I haven’t received any response so far. I have the payment receipt as proof.
This situation has caused me financial loss and inconvenience. I request a full refund of the $26 I deposited as soon as possible.
On 21.10.2025, I tried to load money onto the Tango app using my credit card. However, I was sent an IBAN, and I transferred 900 TL from my Akbank account under my own name, writing my phone number in the description section. The transaction appears to be successful and I have the receipt. I also spoke with my bank, and they confirmed that the money was received by the recipient.
However, more than two weeks have passed and the money has not been loaded into my account, nor has any refund been issued. I have tried to contact Tango’s customer service many times, filed a complaint, but have not received any response at all.
I demand that my 900 TL be refunded as soon as possible. I expect an urgent solution regarding this matter.
On November 5, 2025, I made a $18 coin purchase in the Tango Live app through Google Play. The payment was made with my virtual credit card, and the transaction was successfully completed. However, the coins were never added to my account. I reported the issue to both Tango Live and Google Play cus...
I made a payment on the Tango app, but the coins never appeared in my account. However, the amount was deducted from my bank account. I contacted my bank, and they confirmed that the transaction was successfully processed on their end. This is extremely frustrating. I paid expecting to receive the ...
I recently made a withdrawal of $28.80 from my Tango account on January 22, and although the transaction shows as completed, the funds have not been deposited into my bank account. This is incredibly frustrating, as the money appears to be missing with no clear resolution in sight. I’ve checked my ...
On October 27 at 5:52 AM, I made a transaction through Tango Live using my bank card for $52 worth of coins, but the payment was never transferred to me. Earlier that same day at 5:30 AM, a similar issue occurred with $29 worth of coins—again, the coins were taken, but the payment was not delivered....
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