Last night at 8:08 PM, I made a payment of ₺776 through my bank card to load coins into my Tango account. The payment was processed successfully, the amount was deducted from my account, but the coins were never credited. I did not receive any error message or warning during the transaction. I have the official receipt, and my bank statement clearly shows that the payment was made directly to Tango.
My device is Redmi Note 12, my Tango username/ID is A*💸, and I am located in Azerbaijan. Despite everything looking successful on the payment side, the purchased coins are missing from my account.
This is not the first time I have faced such an issue. In the past, I also experienced similar problems where the coins I paid for were either not credited or never refunded. It is extremely frustrating to encounter the same problem again, especially with a larger amount this time.
I am requesting an immediate refund of the ₺776 or the delivery of the missing coins to my Tango account. I also expect Tango to investigate this recurring issue and ensure that customers are not left without their purchased credits in the future.
I made a payment on the Tango app, but the coins never appeared in my account. However, the amount was deducted from my bank account. I contacted my bank, and they confirmed that the transaction was successfully processed on their end. This is extremely frustrating. I paid expecting to receive the ...
On November 21 at 9:33 PM, I paid ₺689.99 for 4000 coins on Tango. The money was deducted from my account, but the coins never appeared in my Tango wallet. There is no proper support team to address this issue, and I can’t find anyone to resolve my problem. I expected better service from Tango, and...
On October 21, 2025, I transferred $26 to the IBAN number provided by the Tango app to purchase coins, writing my phone number in the payment descript...
On March 20, 2025, I purchased 8,250 coins through the Tango Live app using the Google Play payment method, paying ₺1,899.99. The transaction was completed successfully, but the coins never appeared in my account. My Tango account is: [https://Tango.me/yavuz***]. I’ve waited and checked repeatedly,...
On March 20, 2025, I purchased 8,250 coins through the Tango Live app using the Google Play payment method, paying ₺1,899.99. The transaction was completed successfully, but the coins never appeared in my account. My Tango account is: [https://Tango.me/yavuz***]. I’ve waited and checked repeatedly,...
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