On November 9, 2025, at 12:24 AM, I tried to make a payment on the Tango app to purchase gifts during a live stream. I used the Poyner payment method on my Android device. However, every time I attempted the payment, it was declined, and I received a warning message saying, “Your account will be monitored.” Despite trying multiple times, the issue persisted and no payment went through. No charges were made to my account.
I contacted Tango customer service about the issue, but my problem still hasn’t been resolved, and I haven’t received a clear explanation. This is the first time I’ve encountered an issue like this.
I request that this problem be resolved as soon as possible, that I receive an explanation regarding why the payment didn’t go through, and that the gift intended for the live stream be credited to my account.
On November 9, 2024, at 1:09 AM, I made a payment of ₺10414.55 on Tango Live, expecting to receive my tokens promptly. However, despite the successful payment, the tokens have not been credited to my account. I reached out to Google Pay for clarification, and they confirmed that the payment was appr...
I had been using the Tango live streaming app on my iPhone for some time, but since November 30, 2025, the app won't open at all. When I try to log in to the app with my Google account, it won't connect, and therefore I cannot access my account. Even though I have no payment or subscription through ...
On November 5, 2025, I made a $18 coin purchase in the Tango Live app through Google Play. The payment was made with my virtual credit card, and the transaction was successfully completed. However, the coins were never added to my account. I reported the issue to both Tango Live and Google Play cus...
On October 24, 2025, I requested a $14.79 withdrawal through Visa on the Tango live streaming app. My username is hatunhanım. However, I received an error message saying, “There was a problem with your provider,” and the transaction failed. I was trying to withdraw money I earned from my live stream...
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