On November 18, 2025, at 12:02 AM, I initiated a transaction to transfer $256 worth of tokens from my Tango account to my Yapı Kredi bank account. Although the transaction appears as deducted from my account, the amount has not been credited to my card or bank account in any way.
Since that date, I have tried to resolve this issue, but I have not been able to reach anyone or find a point of contact through any channel. I have receipts and transaction records related to this transfer.
I am requesting that the $256 withdrawn from my Tango account be deposited into my Yapı Kredi account immediately and in full, and that I also receive written information explaining the reason for this issue.
On November 9, 2024, at 1:09 AM, I made a payment of ₺10414.55 on Tango Live, expecting to receive my tokens promptly. However, despite the successful payment, the tokens have not been credited to my account. I reached out to Google Pay for clarification, and they confirmed that the payment was appr...
On October 21, 2025, I transferred $26 to the IBAN number provided by the Tango app to purchase coins, writing my phone number in the payment descript...
I am writing to formally raise a concern regarding a recent transaction I made on the Tango Streaming App. I initiated a withdrawal of approximately $272 USD to my bank account via my Visa card on 11/05/2025, but the amount has still not been credited. Although your platform states that withdrawals ...
On July 22, I transferred $75 via Yapı Kredi Bank to purchase gifts for my Tango Live account. I used the correct IBAN: TR59****************13 and completed the transfer successfully. However, the funds have not been credited to my account on the app, and the balance remains unchanged. What’s most ...
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