Tango Live $280 Cashout Not Received in Paxum

My name is @nicolblossom, and I am writing because I have a serious problem with a payment of 280 dollars from Tango Live that has not reached my Paxum virtual wallet. I requested the cashout to Paxum on January 31, 2026, in the afternoon from Colombia. I understand that it was not a business day, but seven business days have already passed, and the money has still not arrived in my Paxum wallet. The payment has not even left Tango Live, because the application always sends a notification when the money is sent, and in this case, I have not received any notification. After that date, I made two more withdrawals, also to Paxum, and those payments arrived immediately, so the problem is only with the cashout of 280 dollars generated with my earnings from January 16 to 29, 2026. The application does not allow me to see the status or the history of transfers, so I have no way to verify what has happened with that specific transaction. I have already sent four emails to [email protected], and I have not received any response, nor have I received help through customer service. I request that you urgently review this cashout of 280 dollars and send the payment correctly to my Paxum virtual wallet, as it corresponds to my work, and I am very concerned that this money might be lost. I ask you to give me a clear and prompt response and to confirm when the payment has been processed successfully.