Missing Diamond On Withdrawal

I am a Tango livestream creator based in Kenya and I am having a serious issue with my recent payout and wallet balance. On 7 September, I requested a PayPal withdrawal through Tipalti, but the withdrawal was declined and, at the same time, my diamonds disappeared from my Tango wallet balance. At this point I am unable to access either the withdrawn amount or the diamonds that should still be in my account. I contacted Tango support about this problem but only received an automated AI response, without any clear explanation or solution. I kindly request that you urgently investigate this issue, restore all the missing diamonds to my wallet or successfully complete the PayPal withdrawal, and clearly explain why this problem occurred. I would also like to be informed of any steps I should take to avoid similar issues in the future.