Tango Withdrawal Reversed - Diamonds Missing

I am writing regarding a financial issue I have experienced on Tango related to my Diamonds withdrawal. On 28/08/2026, I requested a payout of 31,027.50 NGN from my Tango Diamonds balance to my Nigerian bank account. According to the transaction reversal receipt from my bank, this payout of 31,027.50 NGN dated 28 August 2026 was reversed and is shown with the status “REVERSED”. Despite this, the corresponding Diamonds have not been returned to my Tango account, and I have neither received the money in my bank account nor had my in‑app balance restored. I have tried to resolve this by contacting Tango support, but I have not received any response so far. I am currently left without the payout and without the Diamonds I used for this withdrawal. I kindly request that Tango immediately investigate this issue and either restore the full amount of Diamonds that were deducted for this payout or complete the payout so that I receive the 31,027.50 NGN in my bank account. I also request a clear written explanation of what caused this problem and how similar issues will be prevented in the future.