Through the Superprof platform, I was charged twice during the payment process for no valid reason. I have been unable to reach anyone for support, and I urgently request a full refund of the duplicate charge.
If I’m paying for a one-month service, how can the system withdraw the fee twice? It makes absolutely no sense. I’ve tried to contact customer service, but there’s no response and no available communication channel.
I’ve been using this platform for a long time and generally liked it, but this situation has left me extremely disappointed. Unfortunately, if this issue is not resolved soon, I will have to take legal action against the company.
Superprof charged my account twice in a single day. I registered on the platform two months ago, but I never managed to find an hourly-paid tutor as advertised. Once you add your bank card, the system keeps making automatic withdrawals. I demand an immediate refund for these unauthorized charges. ...
While using Superprof, I believed that I had purchased only a one-month subscription. However, without my knowledge or consent, the second month’s fee...
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
The Superprof app has withdrawn money from my account — and this isn’t the first time it’s happened. The first time, I assumed it was just a one-time usage fee and didn’t pay much attention, but on July 21, another payment was taken again. I’m not sure if this charge is related to my tutor or to th...
Every month, Superprof has been withdrawing money from my bank account without my consent. I want this subscription canceled immediately. If they are taking money like this from a thousand people, they’re making unfair profit without providing any real service. I demand an immediate refund of my pa...
Comments