I recently discovered an unauthorized transaction related to the Hailuo AI: Image & Video Maker subscription through Goo...gle Play and I am requesting a full refund. On 2 October 2026 at 20:32, an amount of NGN 15,500.00 was auto debited from my Nigerian bank account via Google Play, even though I did
I am requesting an urgent refund for my Hailuo AI monthly subscription. I successfully unsubscribed from the service on ...3 October 2026, but the automated refund process is not working and I have still been charged. The subscription is linked to my account with the email address “Aminata Morseray mia
Today, on October 1, 2026, a 715 plan subscription for the Hailou app was automatically deducted through the Google Play... Store without my permission or explicit confirmation. I did not authorize or knowingly approve this renewal, yet the amount was charged to my account. I request that this unauthor
I am a paid customer of Hailuo AI and recently used the video generator feature. On 19 September 2026, 60 credits were d...educted from my account for a video that was never generated. The process failed and I did not receive any usable output, yet the credits were still removed from my balance. I cont
I am writing regarding an unauthorized subscription charge made through Google Play to my account. On September 1, 2026,... my bank account linked to the Google Play account under the email address Offiongdeborah***@gmail.com was debited for a Hailuo AI Standard Monthly subscription, for an amount of a
I am writing to report an unauthorized charge related to a Hailuo AI subscription. On 23/08/2026, my OPay bank account w...as charged 15,500 Naira for an international purchase processed through Google Play, described as the Hailuo AI “Standard monthly plan of 1000 points.” I did not knowingly subscrib
I have a problem with my Pro Monthly subscription for “Hailuo AI: Image&Video Maker” on Google Play. On August 06, 2026 ...I was charged 2,600.00 PHP through my GCash payment method for this subscription, even though this payment was unauthorized and I believed my subscription should not be renewed. In
I am writing to report an unauthorized charge associated with a Hailuo AI subscription, even though I have not used this... application. On 18/07/2026 my BancoEstado bank account was charged 11,300 for an international purchase processed through Google. I did not authorize any subscription or purchase
I am writing regarding an unexpected renewal charge for my Hailuo AI “Monthly Pro Subscription” in the amount of $34.99 ...USD on July 12, 2026. I did not intend to renew this subscription and had no plan to continue using this paid plan for the current period. I originally started this Monthly Pro Sub
I registered for a free trial with Hailuo Ai and made sure to cancel the trial afterwards. Despite this cancellation, on... 26th June I was debited for a paid plan that I did not authorize. The amount of 16,000 naira was taken from my debit card without my consent. After noticing this unauthorized char
I started a 3‑day free trial subscription with Hailuo AI on 15 June 2026. I was not informed that I would be charged, an...d without my clear awareness or consent a sum of 16,000 was withdrawn from my account for this subscription. The payment was made using the account of N*** U*** C*** via the email
I purchased a 3‑day Hailuo AI membership today, 05/14/2026, via the Google Play Store and paid 56 pesos, fully expecting... that this would be the only charge. Despite this, I was incorrectly charged 585 pesos today, which was deducted from my GCash wallet linked to my Google Play account, even though
On 05/14/2026, I purchased a trial membership through the Hailuo AI application. While the screen displayed a price of a...pproximately $1, an immediate charge of approximately $52 was withdrawn from the card connected to my Apple account instead. There is a huge difference between the amount I expecte
I signed up for a 3-day membership on a program called Hailuo AI and paid $3. However, after the 3 days ended, they char...ged me $49 from my account as a monthly subscription fee. I want my money refunded. I did not intend to purchase a monthly plan, but they charged me for one anyway. There is no cu
Hailuo AI is an artificial intelligence content-generation platform operated by Nanonoble Pte. Ltd. It provides AI-powered tools for creating and editing videos and images from text, images, video, and audio inputs, with services developed around MiniMax AI technology.
Hailuo AI operates in the generative AI, video creation, image generation, and digital content-production industry. The platform is designed for individual creators, social media users, marketers, and other users who want to generate or edit multimedia content with AI.
User experiences with Hailuo AI can vary depending on generation quality, processing demand, subscription status, and technical conditions. Common complaint areas include failed or slow generations, subscription charges, cancellation difficulties, credits, account access, and customer support.
If you have experienced a problem with Hailuo AI, you can share your complaint, feedback, or customer-service experience on Xolvie to help other consumers understand the platform and its services.
