I have been a member of the Superprof platform for about a year. Although I once contacted a teacher through the site, I never actually took any lessons. However, without my knowledge, on August 29 and September 29, two separate charges of ₺199 each were withdrawn from my credit card — a total of ₺398. I was never informed about these transactions, and there is no phone number available to contact customer support.
My registered email address is _85@hotmaıl.com. I have never contacted Superprof customer service before because I couldn’t find any communication channel. I also haven’t been able to access any digital receipts or payment slips.
I request a full refund of these unauthorized charges. Additionally, I want my account to be permanently closed and all of my personal data deleted from the system.
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
Every month, Superprof has been withdrawing money from my bank account without my consent. I want this subscription canceled immediately. If they are taking money like this from a thousand people, they’re making unfair profit without providing any real service. I demand an immediate refund of my pa...
About a month ago, I made what appeared to be a one-time membership payment on Superprof.com. However, on August 22, 2025, an additional ₺199 was withdrawn from my card (last four digits: 3514) without my consent or approval. I did not receive any notification or confirmation message regarding this ...
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
Last night, I paid ₺259 for a subscription on the Superprof platform. It was clearly stated on the site that the subscription fee would only be charged after my tutor request was accepted. However, the payment was processed even though no tutor accepted my request, and the amount was withdrawn from ...
Comments