During my XQ743 flight from London to Gaziantep, I was disappointed to find that my stroller had a broken wheel upon arrival (the wheel is missing). Someone tampered with my locked suitcase and now my tea, coffee, and knife set are nowhere to be found. The lock was different from how I had left it; ...
On 02.08.2024, I purchased a ticket from Sunexpress for a flight scheduled at 08:20. After checking in, I received a late-night email about the delay. The flight was not just delayed once but four times, resulting in a 10-hour delay. The only explanation given was 'operational reasons.' I had opted ...
I traveled with Sunexpress on flight XQ715 from Munich to Ankara on 14.08.2024. The plane departed with a delay of exactly 2.5 hours. Upon arrival in Ankara, we were informed that all passengers' luggage had remained in Munich. After a 2.5-hour delay, not receiving our baggage was really frustrating...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
On Sunday, August 11, 2024, I had a ticket for the Sunexpress Munich-Ankara flight at 11:10 AM. I completed my check-in online and arrived at Munich Airport at 10:00 AM to drop off my luggage. The check-in sign indicated that the counter was open, but there were no staff members present to handle th...
During our flight with Sunexpress from Gatwick Airport in England, our luggage was severely damaged. A report was filed at Gatwick Airport, and we submitted this report to Sunexpress for compensation. However, it has been 2 months now, and we have not received any response from Sunexpress. Our compl...
During our journey to Paris on July 5th, the meal we purchased for our child was not provided because they claimed our name was not on the list. They even asked if we had a screenshot as proof of purchase. If we had known that you couldn't manage to provide a meal, we would have taken a screenshot, ...
On July 5th, during our SunExpress flight from Adana to London Stansted, our luggage was damaged. We filed a report at the airport, but it's been 1.5 ...
This is not a complaint! it's a claim for help... Due to problems with my Gmail account, I've lost all my emails and my confirmation flight email from Sunexpress too...so I don't have my booking flight number! please can somebody help me? My flight is in a week! thank you!
On August 12, 2024, I booked a flight from Dalaman to Manchester through Sunexpress Airlines. During the booking process, I made sure to input all my company's details for a corporate invoice. However, when I reviewed the invoice, I was shocked to find that none of the company information was includ...
I rushed to complete my online check-in for SunExpress Airlines the moment it opened. Despite two-thirds of the seats being available, I was stunned to find that my 8-year-old daughter and I were assigned separate seats. This is completely unacceptable - separating a father from his child just to pu...
I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and...
I just made a flight reservation from Cologne to Ankara with SunExpress, and when I checked in, I chose a window seat at no extra cost. Surprisingly, the automated system decided to give me a middle seat instead, despite the fact that there were plenty of empty seats on the plane! Something seems of...
On August 13, 2024, I flew with SunExpress from Antalya to Skopje (flight XQ630), and some of my belongings went missing from my suitcase. When I retrieved my luggage, I noticed that the zipper wasn’t closed the way I had left it. I assumed a customs officer might have opened it, so I didn’t pay muc...
I purchased a ticket from Sunexpress for a flight from Adana to Paris with a layover in Antalya. When Adana Airport was closed, I checked my ticket and saw a warning that I needed to contact customer service. Despite not receiving any message or notification from Sunexpress, I reached out and learne...
We can't check-in online and we fly tomorrow I dont know what to do, the site is not working and the app keeps giving an element not found error, at the airport we can only check in with credit card pay but we dont have one ... what can we do please help !!
One day before the flight, I purchased additional baggage allowance. However, at the airport, I was told it was not registered, and I had to pay an extra baggage fee of €200. I spoke with customer service, and they said the payment was made one hour before the flight. I sent all the documents and cr...
Fist time flight with sun express from Birmingham to Alanya flight number is XQ597. We had a bad experience with 2.5 hours waiting to at the airport then the airline lost our suitcase waiting 4 days now no information. So hard to get in touch or contact customer service, we on holiday with no clothe...
I can't complete the online check-in for SunExpress Airlines. On mobile, I get an "element not found" error. Looking at the comments, I see this is a common issue. I don’t want to face problems since this is for my return flight from abroad. Please help. Attached are the PNR details. PNR: Z3P69W
I purchased tickets through the SunExpress website for myself, my spouse, and our three children. After being redirected for payment, the transaction was completed, and the amount was deducted from my credit card. However, I received an error notification from the system regarding the payment proces...
I bought a ticket from SunExpress and paid for it, but I still haven't received a PNR code. Although the transaction has been confirmed, I have not received any email or confirmation. I'm not sure how to solve this, but I would really appreciate your help. I bought a ticket for two individuals trave...
On 07/08/2024, during our flight with SunExpress (Flight XQ824, ADB-PRG at 19:00), we were charged 160 euros for our carry-on luggage, even though we were within the 4 kg limit. We were told that if we did not pay, we would not be allowed to board the flight, or we could leave our carry-on luggage a...
Even though the system clearly states that check-in can be done 72 hours before the flight, I encountered a "element not found" error on the SunExpress app. When I attempted to check in via the website, I was met with another error message: "buildcollectapisrequestfactoryexception." I tried reaching...
SunExpress is a commercial airline that provides a variety of air travel services and products to both domestic and international clients. SunExpress offers flights to a variety of destinations, connecting tourists to a variety of countries. The airline specializes in regular flights as well as charter services, allowing passengers to select from a variety of travel options.
SunExpress operates domestic and international flights, acting as a link between different regions. The airline has a presence in several countries, including Turkey and Germany. The company's operations include a wide number of routes, allowing customers to efficiently travel to numerous destinations.