I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record.
When I contacted customer service, they informed me that I would need to wait 5 business days for a refund. I've been buying tickets from Sunexpress for years, and this is the first time I've encountered such a problem. Previously, when I paid with a credit card, everything went smoothly, but this time, using a foreign bank card caused an error.
I am requesting an immediate refund of my money. This situation is highly inconvenient, and I expect it to be resolved quickly.
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
Today, I booked two tickets through the SunExpress website, and the payment was successfully deducted from my account. However, I never received my tickets via email. Upon checking, I encountered an error message stating that there was a payment issue and that I should contact customer service. Whe...
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On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
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