I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and when I tried to reset it, the website wouldn't let me create a new one.
When I called customer service, they told me they couldn't help over the phone and that I needed to contact them through their website. I tried reaching out via the chat and WhatsApp options on the website, but no one responded. I even attempted to submit a request, but the system only allows requests related to existing flights.
It feels like they’ve designed a system that makes it impossible to resolve membership issues. The so-called upgrades seem like nothing more than flashy advertisements. In this day and age, it’s frustrating to deal with a company whose website is so ineffective that I can't even reset my password, let alone use the benefits I'm entitled to. Since I’ve hit a wall with every other option, I’m writing here as a last resort.
SunExpress offers a loyalty program called Benefits, but the system is so poorly designed that it’s unusable. There isn’t a dedicated website for the program, and following the links on their main site only redirects you to the login page. After logging in, you’re sent back to the main homepage, wit...
I’ve been a loyal SunExpress passenger for years, flying at least 15-20 times annually. As a member, I collected points, expecting to redeem them for flights someday. But for years, I couldn’t use them because the website was “under maintenance.” Now, they’ve changed the points system entirely, and ...
I’m trying to purchase a ticket from SunExpress using the points from my SunExpress Your Benefits membership. However, even after trying two days in a row, I keep getting an error when being redirected to the payment page. I receive a message saying I need to contact customer service, but when I do,...
SunExpress updated their Benefits points account and membership system in September 2023. During this period, I couldn't register as a member or log my flights into the system. Since October, I've been traveling regularly with SunExpress and accumulated points from my flights. However, the new syste...
I have been experiencing password issues with SunExpress for over a year now. Every time I try to access my account, I run into problems that prevent me from logging in. Whenever I contact customer service to report the issue, they abruptly end the conversation without providing a solution. It's ext...
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