On July 5th, during our SunExpress flight from Adana to London Stansted, our luggage was damaged. We filed a report at the airport, but it's been 1.5 months, and there is still no resolution. We were told that our complaint was accepted and that we would hear back soon. Two weeks ago, I called to follow up, and they said they would prioritize my case to speed up the process. Yet, there's still no outcome.
What kind of system is this? It's truly disappointing.
I had a flight from Çukurova Airport to London Stansted on 20/09/2024. My suitcase was damaged, and since we arrived late, I couldn't file a report. I'm trying to do it online, but when I get to the last section, they ask for an IBAN to deposit the money. I filled that part in, but there is no submit button, only a back button. I would appreciate it if you could help.
On July 21st, I traveled with my sister on a SunExpress flight from Germany to Ankara. Upon arrival in Ankara, I discovered that all three of my suitcases were broken. I reported the issue to the staff, who inspected the luggage, took photos, and filled out a form since they had no replacement suitc...
On November 15, during my 10:00 AM flight from Munich to Izmir with SunExpress, my luggage was damaged. A damage report was filed, and I completed the necessary form, but I did not receive a case number or any follow-up communication from SunExpress. I still have the damage report, but no one has c...
During our flight with Sunexpress from Gatwick Airport in England, our luggage was severely damaged. A report was filed at Gatwick Airport, and we submitted this report to Sunexpress for compensation. However, it has been 2 months now, and we have not received any response from Sunexpress. Our compl...
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
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