During our journey to Paris on July 5th, the meal we purchased for our child was not provided because they claimed our name was not on the list. They even asked if we had a screenshot as proof of purchase. If we had known that you couldn't manage to provide a meal, we would have taken a screenshot, of course. They told us to fill out a form and assured us that once the complaint matched, the money would be refunded to our account. Now they are saying that the meal was delivered to us on the flight. It's like a joke. If the meal was supposedly delivered to us, then the cabin crew must have eaten it themselves. We had to buy chips for our child, which I would never normally allow, because the meal was not provided. They suggested we go to the Consumer Arbitration Board. As if we have nothing else to do but deal with issues you couldn't handle. Contact the cabin crew member named Y**** from the July 5th Paris flight and resolve this. Refund my money to my account as soon as possible. You will handle this, not us!
I traveled from Vienna to Antalya with my 22-month-old child on June 3, 2023, enduring a 3-hour flight delay. Despite the difficulties I encountered with my child during the journey, the real frustration came when I discovered that both of my suitcases had been damaged beyond repair. At the airport,...
Upon arriving at the airport with my family travel tickets purchased from SunExpress, we were informed at the check-in counter that the flight was overbooked. We were offered €100 per person and accommodation for the night, along with a transfer to the next day's flight. We agreed, as did 18 other p...
On January 12, 2025, I had a SunExpress flight at 09:25 AM with reservation number PNR X6699J. I purchased a Premium ticket, which explicitly included a meal. However, during the flight, the crew informed me that my meal had not been loaded onto the plane. This oversight caused significant inconven...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
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