I just made a flight reservation from Cologne to Ankara with SunExpress, and when I checked in, I chose a window seat at no extra cost. Surprisingly, the automated system decided to give me a middle seat instead, despite the fact that there were plenty of empty seats on the plane! Something seems off here, and I've come across numerous complaints about similar problems. I believe this will be my final flight with SunExpress. From now on, I will opt for a different airline.
I frequently travel with SunExpress, and I’ve tried to stay understanding even though they consistently assign less desirable middle seats during online check-in—clearly hoping someone will pay extra to change it. I get it; they’re a business trying to make money. But what happened on my most recent...
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
On the SunExpress website, it states that online check-in is free, but when I completed the online check-in, I was charged a fee per passenger. I purchased tickets for my wife and our 4-year-old son. When I called customer service, they told me that if the system assigns seats automatically, it does...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
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