On 02.08.2024, I purchased a ticket from Sunexpress for a flight scheduled at 08:20. After checking in, I received a late-night email about the delay. The flight was not just delayed once but four times, resulting in a 10-hour delay. The only explanation given was 'operational reasons.' I had opted to receive notifications via SMS, but the information was only sent through email, forcing us to wait at the airport without knowing about the delay. Discussing the appropriateness of such single-channel notifications close to departure time is necessary. According to airport regulations, compensation is provided for flights delayed more than 3 hours. However, the airport rejected this claim without providing a reason. If considering this company, one should think again as people are being inconvenienced. There is also no staff providing a proper explanation.
On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up w...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...
We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a f...
I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the p...
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