I Was Sent to the Wrong Flight by SunExpress and Still Haven’t Received My Lost Luggage

Dear SunExpress,

On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn’t until we were airborne that the cabin crew informed me I was on the wrong aircraft. The explanation? “A system error.” This isn’t just a human mistake—it’s a clear failure in your operational control and safety protocol.

To make matters worse, I was told my checked luggage would be forwarded to me on the next flight. I waited three hours at the airport only to be told the bag wasn’t there. Days later, I still don’t have my suitcase. That suitcase contained not only personal belongings but critical business documents and my work phone. This has severely impacted my job—missed meetings, disrupted communication, and a completely derailed schedule.

Throughout this ordeal, I have been:

Unable to meet basic travel needs

Forced to miss professional appointments

Disconnected from my work duties

Stuck in a disrupted travel itinerary

I demand the following:

A full investigation into how this was allowed to happen

Immediate return of my missing luggage

Compensation for both the emotional and financial damage

Evaluation of my rights for compensation under EU Regulation EC 261/2004

Concrete steps to prevent such unacceptable incidents in the future

This situation is not just inconvenient—it is negligent. I request a serious, written response addressing each of these points. My confidence in SunExpress has been deeply shaken, and I expect meaningful action.