On our SunExpress flight from Izmir to Düsseldorf, we were charged €30 per person for baggage, even though our tickets indicated cabin baggage. They told us there was a 4 kg limit, which forced us to pay a total of €60. They claimed it was stated somewhere in the terms and conditions when purchasing the ticket, but I didn't see any clear notice about this, and our online ticket only mentioned cabin baggage without specifying a weight limit. Since the flight was early in the morning, we were unprepared for this extra cost. Passengers are greatly inconvenienced by such unexpected fees.
In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regula...
On 07/08/2024, during our flight with SunExpress (Flight XQ824, ADB-PRG at 19:00), we were charged 160 euros for our carry-on luggage, even though we were within the 4 kg limit. We were told that if we did not pay, we would not be allowed to board the flight, or we could leave our carry-on luggage a...
I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional lugga...
On November 1, 2024, I boarded a SunExpress flight from Gaziantep Airport to Düsseldorf at 4:50 PM. The flight was delayed by 40 minutes, and upon arrival, we waited an additional 40 minutes at baggage claim. To our frustration, three of our bags didn’t arrive. When we inquired about the issue, we w...
On September 5, 2023, I checked in for SunExpress flight XQ980 from Izmir to Vienna. My luggage was weighed, and I received my boarding pass without any issues. However, upon reaching the boarding gate, my name and a few other passengers' names were announced, instructing us to approach a SunExpress...
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