I had a flight with SunExpress from Antalya to Leeds on July 26 at 1:00 PM. I was entitled to a carry-on bag and 5 kg of checked luggage. At the counter, I checked in my luggage and received a tag for my cabin bag. After passing through three security checks, just as I was about to board the bus to the plane, a staff member, whose name I later learned was A*** U***, told me that I needed to pay for my carry-on bag.
When I asked why, he couldn't provide any reason, and when I showed him my cabin bag tag, he accused me of possibly attaching the tag at home or taking it from a friend, effectively accusing me of lying and theft in front of everyone. When I asked how much the charge was, he said 70 euros. When I questioned how this amount was determined, he became aggressive towards me and my friends.
I have been unable to reach SunExpress to resolve this issue. If the matter is not resolved, I will initiate legal action for the insult and financial loss I suffered.
My encounter on SunExpress aircraft XQ 745 (Amsterdam-Konya) on February 1 really irritates me. Knowing that our bags weighed 13 kg over the limit, I purchased for an additional 15 kg of luggage allowance (₺2793) when I checked online for seats 32A-B. We checked in our 30 kilogram, 23 kg, and 20 kg...
On June 28, 2025, my spouse and I arrived at Antalya International Terminal to fly to Basel via SunExpress Airlines. We were each allowed 4 kg cabin baggage (8 kg total), and we had only one small wheeled cabin bag between us. The check-in agent placed a cabin tag on our bag and handed us our boardi...
On 28.06.2025, I purchased a ticket for the 19:05 Sunexpress flight from London Gatwick Airport. The day before the flight, I completed my check-in and paid 746₺ for an 8 kg cabin baggage allowance, as I had additional items beyond my free small bag entitlement. However, when I arrived at the airpo...
At Izmir ADB airport, I was charged €80 for my 7.5 kg cabin-sized luggage. When I questioned it, the attendant arrogantly commented, "you may not get on the plane" if I refused to pay. What made it worse was that, while waiting in the gate line, the attendant wandered around and didn't inform me abo...
SunExpress Airlines made me wait at the counter for a while and then claimed that I was late. I wasn't informed about anything until I asked on my own, yet I was still blamed for whatever happened behind the counter. After waiting, I requested to speak with a manager, but I was told that there was n...
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