On July 6, 2024, I flew from Zurich to Gaziantep with 1 adult and 1 child. Our baggage allowance was 1 piece of hand luggage (8kg) per person and 30kg to be checked in. I had three bags, and the total weight did not exceed 60kg, but during check-in, I was told that I could only take 1 suitcase per person and would have to pay for the 3rd bag.
I paid 80 francs for 1 bag. However, there is no such explanation on your website or on my ticket. We did not face this problem on our previous flights. As long as we do not exceed the weight limit, there should be no issue. If such a rule exists, it should be clearly stated. Therefore, I request a refund for the money I paid due to being treated unfairly.
On November 1, 2024, I boarded a SunExpress flight from Gaziantep Airport to Düsseldorf at 4:50 PM. The flight was delayed by 40 minutes, and upon arrival, we waited an additional 40 minutes at baggage claim. To our frustration, three of our bags didn’t arrive. When we inquired about the issue, we w...
On June 8, 2024, I flew Sunexpress flight XQ917 from Paris CDG Airport to Izmir. During check-in, my baggage allowance was not recognized, forcing me to pay extra fees. In February, I purchased round-trip Sunlight Tariff tickets for two adults and two children, including 10kg extra baggage for both ...
On August 27, 2025, my luggage was severely damaged on SunExpress flight XQ9229 from Gaziantep to Izmir. The wheel was broken, and the bottom of the suitcase was torn. We were traveling as a group of three, and although my baggage allowance was 45 kilograms, my luggage weighed only 26 kilograms. Whe...
On September 5, 2023, I checked in for SunExpress flight XQ980 from Izmir to Vienna. My luggage was weighed, and I received my boarding pass without any issues. However, upon reaching the boarding gate, my name and a few other passengers' names were announced, instructing us to approach a SunExpress...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
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