On June 8, 2024, I flew Sunexpress flight XQ917 from Paris CDG Airport to Izmir. During check-in, my baggage allowance was not recognized, forcing me to pay extra fees. In February, I purchased round-trip Sunlight Tariff tickets for two adults and two children, including 10kg extra baggage for both outbound and return trips. There were no issues on the Izmir-Paris leg of the journey. However, upon arrival at CDG Airport for the return flight to Izmir, we arrived three hours before the flight and joined a very long and slow-moving check-in queue.
After waiting in line for an hour, we encountered an extremely unhelpful, slow, and unprofessional staff member who insisted that our Sunlight tariff did not include baggage. Despite showing our tickets clearly indicating our baggage allowances, the staff member refused to acknowledge them. Due to language barriers (they spoke French, and we struggled with English), we had to seek assistance from a translator, which prolonged the process. Despite showing our tickets, they offered no assistance. Ultimately, we were forced to pay a total of €160 in baggage fees (€80 per person) at a different location, necessitating us to run around with two small children and our luggage, hungry and exhausted.
I filed a complaint with Sunexpress on June 9, 2024, under file number Sun-08981277. I am deeply distressed that my children and I were treated this way, and I urge everyone to hear about this incident. I demand an immediate refund.
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service fo...
On December 1, 2024, I purchased tickets for SunExpress’s 18:10 Düsseldorf–Izmir flight. After completing the online check-in, we arrived at the airport with our luggage. Despite having 10 counters available, passengers dropping off bags were forced to queue alongside those who had not completed che...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
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