I am having difficulty contacting SunExpress customer service. What is the most efficient way to get in touch with them?

SunExpress Airlines charged ₺194 to my credit card, and when I called them, they said there had been some mistakes in the past and that certain charges from previous flights hadn’t been collected, so they charged them again after about a year. Okay, but at least you should have informed your custome...

Regarding my September 18, 2025 SunExpress flight XQ827, I have been trying to reach customer service from Bosnia and Herzegovina for two days without success. I repeatedly attempted to contact them via WhatsApp, phone, and other channels, yet I could not find any representative to assist me. When I...

On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...

On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...

For days now, I haven’t been able to search or book tickets through SunExpress.com—the website simply doesn’t work. Every time I try to check flights, it gives me the same error message: “An unexpected error occurred.” I thought this might be a temporary glitch, but the issue has been ongoing and un...

I’m very frustrated with SunExpress’s lack of customer service. I tried reaching out through the WhatsApp support line, which is supposed to be a quick and convenient communication channel. Unfortunately, I received no reply at all. It’s as if no one is actually monitoring it. When I called their m...

I haven't been able to log into my personal account for three agonizing weeks now. Their system is constantly throwing errors, making it impossible to access my bookings. When I first called, they dismissed it as a "system error" and made me wait two weeks. Meanwhile, I had to book all my flights th...

I am a German citizen. My SunExpress flight XQ837/XQ994 from Beirut (BEY) to Hannover (HAJ) scheduled for June 28, 2025, was canceled. My reservation number is F4NS32, and my PNR code is U3T9A4. I tried to submit a compensation request through the airline’s official website, but the system fails to ...

I’m trying to purchase a ticket from SunExpress using the points from my SunExpress Your Benefits membership. However, even after trying two days in a row, I keep getting an error when being redirected to the payment page. I receive a message saying I need to contact customer service, but when I do,...

Today, I tried to generate an e-invoice for my future flight with SunExpress to submit to an official institution. Despite my repeated efforts, I was unable to contact customer service for assistance. I spent an entire day—over 10 hours—trying to reach a representative, only to be met with endless ...

On October 24, I flew with SunExpress Airlines on the Milan-Izmir route. Upon arrival, I discovered my luggage had significant damage, including cracks, holes, and scratches. I promptly filed a damage report under case number 09274261. Despite following all the necessary steps, I have received no r...

I recently purchased a ticket from SunExpress Airlines and filled out all necessary fields to invoice it under my company’s name. However, due to an error during the transaction, the ticket was issued in my personal name instead. Now, I’m unable to invoice this ticket to my company, causing a signif...

Today, October 5, I was mistakenly charged an extra baggage fee for my Brussels-Ankara flight with SunExpress. When I contacted customer service, they simply told me to file a complaint, but I couldn't find any contact options on their website. This lack of effective communication is very frustratin...

We reported an issue to SunExpress customer service after our Paris-Izmir flight, but it’s been a long time with no response. Plus, the phone lines are always busy. The issue: I tried to select a more comfortable seat, but the system assigned me a standard seat without warning. When I tried to fix ...

I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...

After my SunExpress flight, my suitcase was damaged, and I filed a report at the airport. However, the follow-up process has been a nightmare. I was instructed to send an email with photos of the damage, but the response I received required an English reply. Neither my spouse nor I speak English, an...

On June 13, 2024, I traveled with SunExpress Airlines from Stuttgart to Trabzon. Upon arriving in Trabzon, I discovered that one of my suitcases was missing. I immediately filed a lost baggage report with reference number TZXXQ15558. Today is September 4, 2024—nearly three months later—and I still h...

My luggage was not delivered on my Izmir-Antalya-Manchester flight with Sunexpress on September 2nd. I filed a report at the airport at that time. I was only able to create a file on the Sunexpress website a day later because their system kept giving errors. No official has contacted me until today,...

On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no compan...

I have been experiencing password issues with SunExpress for over a year now. Every time I try to access my account, I run into problems that prevent me from logging in. Whenever I contact customer service to report the issue, they abruptly end the conversation without providing a solution. It's ext...

On August 12, 2024, I booked a flight from Dalaman to Manchester through Sunexpress Airlines. During the booking process, I made sure to input all my company's details for a corporate invoice. However, when I reviewed the invoice, I was shocked to find that none of the company information was includ...

I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and...

Fist time flight with sun express from Birmingham to Alanya flight number is XQ597. We had a bad experience with 2.5 hours waiting to at the airport then the airline lost our suitcase waiting 4 days now no information. So hard to get in touch or contact customer service, we on holiday with no clothe...

On July 30, 2024, we flew with SunExpress (flight XQ932) from Izmir to Brussels. My son accidentally left his phone on the seat in front of him. We immediately reported it to the lost and found office. We have been constantly calling both the Izmir and Brussels airports, but the phone has not been f...