I recently purchased a ticket from SunExpress Airlines and filled out all necessary fields to invoice it under my company’s name. However, due to an error during the transaction, the ticket was issued in my personal name instead. Now, I’m unable to invoice this ticket to my company, causing a significant inconvenience.
For the past 10 days, I’ve repeatedly contacted customer service, creating support tickets as they suggested, but there has been absolutely no response. All I need is a simple name change on the invoice. Unfortunately, their customer service has been unhelpful and has not provided any solution. This lack of support is unacceptable. SunExpress has lost my trust, and I won’t be using their services again.
I am an executive assistant at a private company. I frequently purchase airline tickets that need to be invoiced to the company. When booking SunExpress tickets on their website, despite entering the company information correctly, the invoice is issued to the passenger instead of the company when I ...
I booked a SunExpress flight through their mobile app, but there was nowhere to enter my company details for an invoice. After my trip, I called customer service, and they refused to correct the invoice, saying it was already issued in my name. I explained that their app doesn’t even allow a login, ...
Today, I tried to generate an e-invoice for my future flight with SunExpress to submit to an official institution. Despite my repeated efforts, I was unable to contact customer service for assistance. I spent an entire day—over 10 hours—trying to reach a representative, only to be met with endless ...
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
Dear Sunexpress Aviation Co. Customer Service, I hereby wish to draw your attention to my request for a free ticket redemption with my 10 Sunexpress flight credits, for which I have created a file. During this process, I was informed that my flight date and time had been verified, and it was conveye...
Comments