SunExpress Damaged Suitcase – Poor Support and Language Barrier Complicate Claims Process

After my SunExpress flight, my suitcase was damaged, and I filed a report at the airport. However, the follow-up process has been a nightmare. I was instructed to send an email with photos of the damage, but the response I received required an English reply. Neither my spouse nor I speak English, and customer service was unable to assist with this language barrier. The whole experience has been incredibly frustrating, and I have given up at this point. I would not recommend SunExpress to anyone due to this lack of support. If the baggage service had been more considerate, perhaps I wouldn’t have had to struggle so much to resolve this issue. Better customer care could have made this process far less stressful.