After my SunExpress flight, my suitcase was damaged, and I filed a report at the airport. However, the follow-up process has been a nightmare. I was instructed to send an email with photos of the damage, but the response I received required an English reply. Neither my spouse nor I speak English, and customer service was unable to assist with this language barrier. The whole experience has been incredibly frustrating, and I have given up at this point. I would not recommend SunExpress to anyone due to this lack of support. If the baggage service had been more considerate, perhaps I wouldn’t have had to struggle so much to resolve this issue. Better customer care could have made this process far less stressful.
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
On November 15, during my 10:00 AM flight from Munich to Izmir with SunExpress, my luggage was damaged. A damage report was filed, and I completed the necessary form, but I did not receive a case number or any follow-up communication from SunExpress. I still have the damage report, but no one has c...
On July 21st, I traveled with my sister on a SunExpress flight from Germany to Ankara. Upon arrival in Ankara, I discovered that all three of my suitcases were broken. I reported the issue to the staff, who inspected the luggage, took photos, and filled out a form since they had no replacement suitc...
On my flight with Sunexpress to Pristina on July 8th, I received my suitcase broken and dented in two places. A report was filed and photos were taken as requested before I left the airport. However, almost a month has passed and the only response I get is 'we will get back to you as soon as possibl...
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