On October 24, I flew with SunExpress Airlines on the Milan-Izmir route. Upon arrival, I discovered my luggage had significant damage, including cracks, holes, and scratches. I promptly filed a damage report under case number 09274261.
Despite following all the necessary steps, I have received no response from SunExpress. Attempts to contact their customer service by phone have been unsuccessful. This lack of accountability and poor customer service is unacceptable.
SunExpress, I demand immediate action to resolve this issue. Please respond to my damage claim and provide compensation for my broken luggage. It’s disappointing to see a company fail to uphold its responsibilities to passengers.
On November 15, during my 10:00 AM flight from Munich to Izmir with SunExpress, my luggage was damaged. A damage report was filed, and I completed the necessary form, but I did not receive a case number or any follow-up communication from SunExpress. I still have the damage report, but no one has c...
On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after ...
On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online. However, the website does not accept ...
Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...
During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...
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