We reported an issue to SunExpress customer service after our Paris-Izmir flight, but it’s been a long time with no response. Plus, the phone lines are always busy.
The issue: I tried to select a more comfortable seat, but the system assigned me a standard seat without warning. When I tried to fix it, the charge had already been made on my credit card. At the airport, the ground staff assured me it wouldn’t be a problem, but we ended up flying in a standard seat with an extra charge.
I’m requesting a refund for the seat charge and for this mistake to be corrected. If this doesn’t get resolved, we won’t choose SunExpress again in the future.
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
When I booked my flight on SunExpress from Izmir to Gaziantep on March 11, 2023, I chose the "cancel guarantee" option. For this choice, I had to pay an extra fee. After some time had passed, I realized that I had bought a ticket in the wrong direction. I called the customer service number to ask to...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...
I booked a ticket with SunExpress a week in advance and paid extra to select a specific seat. However, at boarding, I was shocked to learn that my seat had been changed without my consent, even after receiving my boarding pass. The staff at the gate casually wrote a new seat number with a pen and to...
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