I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no record of my ticket and ended up arguing with me instead of helping out. I got in touch with my bank, and they confirmed that the payment was definitely sent to SunExpress. It's really annoying to pay so much and not get any help from the airline. I hope SunExpress sorts this out fast and addresses how their customer service team is acting.
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
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