StubHub canceled my concert tickets without notice, how can I get a refund?

Xolvie Resolution Specialist January 03, 4:10 pm

If StubHub canceled your concert tickets without prior warning, begin by checking your email (including spam/junk folders) for any message from StubHub explaining the cancellation.

StubHub often gives information on refunds or alternative tickets through its FanProtect Guarantee, which covers cancellations and guarantees replacements or a refund.

To report an issue, call StubHub's customer service at 1-866-788-2482 or use their online help center.

To expedite the procedure, have your order number and payment information ready. If there are no suitable alternative tickets available, politely seek a refund.

If StubHub refuses to refund your canceled tickets, you should file a dispute with your payment provider, particularly if you used a credit card, as chargebacks are frequently possible in such instances.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

Vote

Related Complaints

StubHub Paper Ticket Delivery Speeds Are Very Low, Communication is Inadequate

Selin

I purchased tickets for the Coldplay concert in Athens this June. Although it's already June, my tickets haven't arrived yet. I live in Turkey and I'm leaving the country in a few days. I'm concerned because I don't know where my tickets are. None of the emails I've sent to the company have provided...

StubHub Protects Buyers When There Is A Dispute

Donna

If anything goes south for the buyer, StubHub bends over backward to make them happy, they get a full refund or new tickets, no questions asked. Meanwhile, us sellers? We're left holding the bag with a fat fee to pay. Take this one buyer, for instance. They snagged tickets from me for a concert, and...

Front Row Concert Tickets Bought At StubHub Were Far In The Back

Daniel

The concert tickets I bought were supposed to be practically next to the stage according to your website? Yeah, about that...nope. I'm at the venue, super pumped, ready to get close to the action. I find my section, excited to see the killer view I paid for, say my seats were nowhere near the stage!...

StubHub Sold Me A Spot At An Abandoned Lot Far From Concert Venue

Jerry

I felt completely ripped off thanks to StubHub, following the purchase of tickets through their platform, was given parking options which was in an empty lot a long way from the venue. Once I got there, I was even more annoyed when I saw that the parking spot was not only too far away, but also in a...

The Weeknd Barcelona Concert Tickets from StubHub Were Canceled Without Explanation

Lale

I received an email stating that my tickets for The Weeknd's concert in Barcelona on July 20, 2023 (order number 510569700), purchased from StubHub, have been canceled. The email did not provide a reason for the cancellation or inform me when I will receive a refund. I need this issue resolved as so...