StubHub canceled my concert tickets without notice, how can I get a refund?

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Xolvie Resolution Specialist January 03, 2025 4:10 pm

If StubHub canceled your concert tickets without prior warning, begin by checking your email (including spam/junk folders) for any message from StubHub explaining the cancellation.

StubHub often gives information on refunds or alternative tickets through its FanProtect Guarantee, which covers cancellations and guarantees replacements or a refund.

To report an issue, call StubHub's customer service at 1-866-788-2482 or use their online help center.

To expedite the procedure, have your order number and payment information ready. If there are no suitable alternative tickets available, politely seek a refund.

If StubHub refuses to refund your canceled tickets, you should file a dispute with your payment provider, particularly if you used a credit card, as chargebacks are frequently possible in such instances.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

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