I Face StubHub Ticket Delivery Failure After Traveling For Andrea Bocelli Concert
On January 20, 2026, I purchased 3 tickets through StubHub for Andrea Bocelli’s concert in Venice scheduled for June 27, 2026. I paid the total ticket price of €1,215 upfront by credit card, and my order number is 634010478. Together with three friends, we planned a trip from Turkey to Venice specifically to attend this concert and arranged all of our expenses based on this event.
After the purchase, our confirmed tickets in PDF format were never delivered to us. Approximately one month before the concert, we contacted StubHub repeatedly (at least 10 times) through email and live support to ask about our tickets. Each time, we were told that the tickets would be delivered closer to the concert date. When we contacted them again one week before the event, we were told that the tickets would be available by the last three days before the concert. When we contacted them again on the final day, they stated that we would be able to access the tickets 3 hours before the concert.
However, approximately one hour before the concert started, they informed us that they were very sorry, that there had been an error, and that they could not provide the tickets. They only offered a refund. Throughout the process, the communication initially continued in Turkish, but at the final stage, responses suddenly switched to English. When we spoke with staff at the concert venue, we learned that other people were experiencing the same issue.
Because StubHub delayed the situation until the last moment, we no longer had any opportunity to find replacement tickets, and the concert was completely sold out. As a result, even though we traveled from Turkey to Venice specifically for this concert, we were unable to enter the venue and were left outside.
I was only informed that the ticket payment would be refunded within 8 days. Other than that, StubHub offered no compensation or additional solution for our Venice expenses, such as accommodation and transportation, or for the significant disappointment and inconvenience we experienced. Since the incident is very recent, the refund has not yet appeared in my account.
I request that StubHub not limit the resolution to only refunding the ticket price. Since they failed to deliver our tickets on time, kept us waiting until the last moment, and caused us to miss the concert, I expect them to provide satisfactory compensation that considers our travel expenses and the serious inconvenience we experienced.
I also request that StubHub conduct a proper investigation into these incidents, take necessary measures to prevent similar situations from happening again, and hold the responsible parties accountable.
