I Face StubHub Ticket Cancellation Problems After The Event Was Officially Canceled

I purchased tickets through StubHub for Teoman’s concert scheduled to take place at Marmaris Amphitheater on July 28, 2026, paying approximately $65 in total. However, the concert was first postponed and later completely canceled.

Despite this, the StubHub website continued to display the event as if it had not been canceled for a long time, and the concert remained active on the platform. My friends who purchased tickets through Biletix received SMS notifications on July 24 informing them that the concert had been canceled. Although they had official cancellation information, StubHub did not make any updates to the event status.

During this process, I logged into my StubHub account through the official website and contacted live support. Even though I provided the official source showing Biletix’s cancellation announcement, I was told that the concert would still take place on the scheduled date. I was not given any clear information, and my refund was not processed.

At this point, I am experiencing a serious problem because Biletix has clearly confirmed that the concert was canceled, yet StubHub has not taken any responsibility or started the refund process.

I request that StubHub update the event status as canceled based on the official cancellation information from Biletix and refund the approximately $65 ticket payment for my order number 648786282 as soon as possible.