On Stayforlong, the hotel cannot find my reservation. How can I resolve this situation?

If the hotel cannot find your reservation made through Stayforlong,

Check the confirmation details first:

• Review the confirmation email from Stayforlong and the reservation number
• Verify whether a hotel or provider reservation number is also listed
• Check the dates, guest name, and the booked hotel
• Save screenshots of the confirmation and reservation status

Contact the hotel first:

• Provide your full name, stay dates, and reservation number
• Ask whether the booking appears under another code or under the provider’s name
• Request written confirmation if the reservation does not appear in their system

Then contact Stayforlong:

• Send the reservation number and payment confirmation
• Attach the hotel’s response stating that they cannot find the reservation

Ask them to:

• Confirm whether the reservation has actually been issued and paid
• Send direct confirmation to the hotel
• Provide the valid reservation code used in the hotel’s system
• Offer immediate relocation or a refund if the reservation does not exist

If the issue continues:

Share your concerns or submit a complaint on Xolvie to connect with others and find support.